Please reach us at jaxempirecleaning@gmail.com if you cannot find an answer to your question.
We offer daily, weekly, bi-weekly, and monthly cleaning services. We can work with you to create a custom cleaning schedule that meets your needs.
Yes, we offer green cleaning products upon request. We are committed to using environmentally friendly cleaning solutions whenever possible.
We accept Visa, Mastercard, Discover, and American Express. We also accept payments through Zelle.
Our rates are set based on the information provided during the walk through/booking process and are non-negotiable. We take pride in our work and the value we provide.
Cancellation policy for commercial cleaning account will be provided within the cleaning agreement forms.
Residential cleaning such as move in/out cleaning will need to provide a 24 hour notice before your scheduled cleaning, we’re more than happy to reschedule for a day that is more convenient for you.
In case you have to cancel your appointment within 24 hours of the scheduled time, we do need to charge a modest $45 fee. This is to partially cover the cost of reserving your time slot and to compensate our cleaning professional who’ve set aside time for your service.
And if an unforeseen circumstance causes you to cancel on the day of the cleaning, we’ll need to charge 50% of the estimated booking quote. This is because our cleaners have already allocated their day to serve you and it is challenging for them to fill that time slot at such short notice.
We appreciate you understanding and cooperating with our policies! They allow us to continue providing the best possible service.
Yes, we are fully insured.